Terms of Service

Last updated: April 2026 · Docket by Ontario Window Cleaning (OWC)

    Plain English summary: Use Docket for your legitimate business, pay on time, don't abuse the platform, and we'll give you a reliable tool to run your operation. Full legal terms below.
  

1. Acceptance of Terms

By creating an account or using the Docket platform ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using Docket on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree to these Terms, do not use the Service.

2. Description of Service

Docket is a cloud-based business operations platform for service businesses, providing tools for client management, job scheduling, invoicing, payment collection, and team coordination. The Service is provided as-is and we reserve the right to modify features at any time with reasonable notice.

3. Account Registration

You must provide accurate and complete registration information.
You are responsible for maintaining the security of your account credentials.
You must notify us immediately at support@crewdocket.com if you suspect unauthorized access to your account.
Each account may only be used by one business entity. You may not share accounts or resell access.
You must be at least 18 years old to create an account.

4. Subscription and Payment

Docket is offered on a subscription basis. By subscribing, you agree to the following:

Billing cycle: Subscriptions are billed monthly in advance. Annual plans (if available) are billed yearly.
Automatic renewal: Subscriptions renew automatically unless cancelled before the renewal date.
Price changes: We may change subscription pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance.
No refunds: Payments are non-refundable except where required by law. If you cancel mid-period, your access continues until the end of the paid period.
Free trial: If we offer a free trial, we will notify you before your trial period ends and before any charge is made.
Payment processing: Payments are handled by Stripe. You agree to Stripe's terms at stripe.com/terms.

5. Acceptable Use

You agree not to use the Service to:

Violate any applicable law or regulation.
Store or transmit illegal, defamatory, or harmful content.
Attempt to gain unauthorized access to other accounts or Docket's systems.
Reverse-engineer, decompile, or copy any part of the platform.
Use automated scripts or bots to scrape data from the platform.
Resell, sublicense, or white-label the Service without our written permission.
Upload malware or intentionally disruptive code.

We reserve the right to suspend or terminate accounts that violate these terms without refund.

6. Your Data

You retain full ownership of all business data you input into Docket (clients, jobs, invoices, etc.). We process this data on your behalf as a data processor. You grant us a limited license to store and process your data solely to provide the Service.

Upon account cancellation or termination, you may request an export of your data. We will provide this within 14 days of request. Data will be permanently deleted from our servers within 30 days of account termination.

7. Intellectual Property

The Docket platform, its design, code, and content (excluding your data) are the property of Ontario Window Cleaning and are protected by copyright and other intellectual property laws. You may not copy, reproduce, or create derivative works from any part of the platform.

8. Uptime and Availability

We aim for 99.5% monthly uptime but do not guarantee uninterrupted availability. We may perform maintenance (with advance notice where possible) that causes temporary downtime. We are not liable for damages resulting from service interruptions.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCKET AND ITS OPERATORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless Docket and its operators from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your infringement of any third-party rights.

12. Termination

Either party may terminate these Terms at any time. You may cancel your subscription via account settings or by emailing support@crewdocket.com. We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your right to use the Service ceases immediately.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law provisions. Any disputes shall be resolved in the courts of Ontario, Canada.

14. Changes to These Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or in-app notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms:

Email: support@crewdocket.com
Or use the in-app support chat